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Why is my internet connection not working on my mobile device?

< 1 min read

  1. Check the signal on your device.
    Verify that your mobile device has a strong signal. If there is no signal, move closer to a window or other location with better reception.
  2. Restart your mobile device.
    Restart your device to refresh its connection to the network.
  3. Verify that your mobile data is enabled.
    Phone settings may inadvertently restrict your device’s access to data.
  4. Confirm that your data plan is up to date.
    Verify that you have the necessary data plan and that its payment is current.
  5. Perform a reset of network settings.
    Reset the network settings on your device in order to ensure proper connection.
  6. Contact your mobile service provider.
    If none of these steps resolves the issue, contact your mobile service provider’s technical support.

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