To answer the question why your phone’s touch ID/fingerprint is not set up, here is a list of things you can do:
- Check your settings – Ensure your touch ID/fingerprint is enabled in your settings.
- Clean your scanner – Make sure the home button is free of smudges/residue.
- Try again – Once the scanner is cleaned, try re-enrolling your touch ID/fingerprint.
- Restart your device – Restart your device or turn it off and on again to reload your settings.