If your device’s screen is turning off during phone calls, the following steps may help resolve the issue:
- Check the settings
Check the power or display settings on your device to verify that the screen setting is not set to stay off after a set period of time.
- Check for overheating
Ensure that your device is not overheating. Consider charging your device in a cool environment.
- Check the application
Check your phone’s applications to make sure none of them are preventing the screen from staying on. Try disabling any background applications that may be running.
- Update the software
Finally, make sure that you have the most up-to-date version of software. To do that you can check for available updates on your device.
