Here are a few steps to help troubleshoot the issue with your phone’s sound:

1. Check hardware: See if the speaker is blocked, muffled, or damaged.
2. Adjust volume: Check if the sound is set to an appropriate level.
3. Check audio settings: Make sure the connections are set correctly.
4. Restart the device: Reset your device if necessary.
5. Check audio file: Make sure the file being used is not corrupted.
6. Contact Support: Contact the support team if the issue persists.