It’s possible that your laptop’s external keyboard is not working because of a number of issues. Here are some steps that can help troubleshoot the issue:
- Check that the connection cable between your laptop and keyboard is connected properly and securely.
- Check that your keyboard is receiving power. Replace the batteries if necessary.
- Check your keyboard is using up-to-date drivers. You may need to download the latest version from the manufacturer’s website.
- Check that the external keyboard is enabled on your laptop. Assure the Setting/System Preferences are switched to the appropriate option.
- If you are using a USB hub, unplug the keyboard and use a direct connection to your computer.
