To troubleshoot this issue, it is recommended that you follow the steps outlined below:

1. Check your laptop’s power plan and switch to ‘Balanced’ if it is on ‘High Performance’
2. Have your laptop’s battery tested to confirm its capacity
3. Check the battery charge settings and set the charge threshold to the correct percentage
4. Remove the battery from your laptop and clean the contacts if required
5. Run the Windows battery report to examine your battery’s health