One potential issue why your laptop may not be recognizing your antivirus software can be due to any of the following:

1. Confirm that your antivirus is updated to the latest version.
2. Verify if the antivirus is compatible with your laptop’s operating system.
3. Ensure the antivirus program is installed properly on your laptop.
4. Try re-installing the antivirus on your laptop.

If the issue persists after taking the steps listed above, it is recommend that you contact the antivirus software provider.