- Ensure Volume is turned up on laptop
- Check Mute button is turned off
- Ensure correct audio device is selected in playback devices
- Update drivers for audio device
- Roll back or reinstall drivers for audio device
- Check to see if certain media can be heard (web browser, Youtube, etc.)
- Test using external speakers
- Check Device Manager for any audio related issues
- Have a technician troubleshoot laptop with specialized tools
