To troubleshoot your laptop, here are the steps you should take:

1. Check the power source and any external devices, such as a mouse and keyboard.


2. Verify that the power cable is firmly plugged into both the laptop and the wall outlet.


3. If the laptop still won’t power on, attempt to reset the power source.


4. If the laptop is turning on but not loading, try performing a soft reset.


5. A hard reset may be needed if a soft reset fails. This will erase all information stored on the laptop and will bring it back to its factory settings.


6. If the laptop is still not booting up properly, please consider consulting a professional for assistance.