Below is a list of things to do to troubleshoot a laptop camera that does not appear to be working.

1. Check that the camera and microphone are enabled in the local settings.
2. Restart the laptop.
3. Check that the laptop is up-to-date and that all software and application are correctly installed.
4. Check that the camera is correctly connected and properly connected to the computer.
5. Make sure the camera lens has no smudges or fingerprints.
6. If the laptop has an external web camera, ensure it is plugged in.