1. Check the power settings. Make sure the CD/DVD drive is enabled and receiving power.
2. Check if the disc tray is open or closed. Ensure that the disc tray is closed properly.
3. Check if the CD/DVD drive is listed in the Device Manager. If it does not appear, the physical connection to the laptop may be an issue.
4. If drive is listed, check for an error message. Is the drive operating correctly? If not, you may need to update the driver.
5. Uninstall the driver and reinstall. This may fix device driver-related issues.
6. Install additional software to enable playback of disc media. This may be necessary for certain laptop models that do not come with pre-installed software.
7. If all else fails, consider replacing the drive. It may be faulty and in need of replacement.