1. Check your email settings and ensure that the folder settings are correct for the folder in question.

2. Make sure you have checked any automated filters you may have set up that could be causing emails to be directed to the wrong folder.

3. If you don’t have any filters set up, look carefully at your ‘rules and alerts’ settings. Check any rules that you may have created and ensure that they don’t have any unintended consequences.

4. Review your email settings and make sure they are set to what you expect them to be.