- Identify if the email is spam
If the sender is unknown and the subject line is odd, it is possible the email is spam and should be deleted.
- Check your settings for blocked emails
Look at your email setting, as the unknown sender may have been inadvertently blocked.
- Check for email filtering rules
Sometimes emails are filtered according to certain rules you may have set and are moved to a different folder. Check to see if this is the case.
- Contact the sender
If the email is not spam, contact the sender and inform them that you are having difficulty receiving emails from them.