If you can’t open certain email attachments, there are some steps to consider:

1. Check the attachment for a file extension – some email providers block certain attachments particular if they have an extension associated with a virus.


2. Check for specific file type blocked by the email provider – some email providers like Hotmail can block certain file types like .exe.


3. Check your internet security settings – if your antivirus or firewall software is blocking the attachment.


4. Contact the sender – if the attachment is coming from someone you know, then contact them to ensure you’re on the same page with expectations or to double check that they sent the correct file.


5. Check if the attachment is corrupted – if the file has been corrupted or damaged, contact the sender for the original non-corrupted version of the file.