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My email account is locked, how do I unlock it?

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My email account is locked, how do I unlock it?


  1. Check the email account inactivity policy, if the account is locked due to inactivity try to follow the instructions to reactivate the account.
  2. If the account is blocked due to suspicious activities from your account, contact your email provider to unlock the account.
  3. If you recently reset your email password, make sure that the new password is correct and follow the instructions if needed.
  4. Check if the email client you are using is updated to its latest version.
  5. If possible, try to access the email account from a different device and a stable internet connection.

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