- Verify that the file is in the correct format for your operating system.
- Ensure that you have the most up-to-date version of the software program needed to open the file.
- Check if the file has valid permissions to access the shared drive.
- Check if there is a requirement to obtain a third-party encryption/decryption key.
- If all the steps above do not work, contact the IT specialist for help.
Why am I unable to open encrypted files on the shared drive?
< 1 min read
Powered by BetterDocs
