If you are unable to access the shared drive from a different device, please consider the following steps:

1. Ensure that the same sign-in credentials are used for both devices.

   
   

2. Check if an internet connection is necessary. If so, check if the connection is active on both devices.

   
   

3. Check if any security settings need to be adjusted/updated from the other device, preventing access to the shared drive.

   
   

4. If all else fails, contact technical support.