Before attempting to troubleshoot your printer, please try the following:

1. Check that the cartridge is properly installed in your printer.


2. Ensure that the cartridge is the correct model for the printer.


3. Re-seat the cartridge if there has been any movement.


4. Check if the printer’s software has been updated recently.


5. Try cleaning the cartridge and printer heads.

If the cartridge still does not appear to be recognized, please reach out to your printer’s customer support service for additional help.