Here are some things to consider when troubleshooting a network connection issue with a printer:
- Verify all cables are connected properly, and check if the printer is powered on.
- Check the ink or toner levels of the printer.
- Print a network configuration page to get information about the printer’s current network settings.
- Check if the network connection issue is specific to a particular computer, or is global to all connected devices.
- Go through the network troubleshooting steps for the printer.
- Uninstall and reinstall the printer.
- Check the application settings where the issue is being experienced.
- Restart the printer and the pertinent devices for the network connection.
- Check the connection between the computer and router’s IP address.
- If the issue persists, seek help from a printer service technician.