1. Check the video chat program’s settings
2. Verify that your webcam is plugged in and the connection is secure
3. Test the webcam in other applications or web browsers
4. Update the device drivers for your webcam
5. Verify that your computer’s operating system is compatible with the application you are using
6. Restart your computer and try again
7. If the issue persists reach out to the customer service of the application you are using