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Why is Outlook not showing the correct sender or recipient for emails?

< 1 min read

Here are some steps you can take to resolve the issue of incorrect sender or recipient emails in Outlook:

  1. Check the address was entered correctly in the 'To' or 'From' field
  2. Try switching between online and offline modes in Outlook
  3. Add the contact to your contacts list
  4. Make sure your emails have not been blocked by Office 365 or security settings
  5. Reconfigure the Outlook settings options

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