View Categories

Why am I unable to open or download a file from OneDrive?

< 1 min read

  1. Verify that your OneDrive account has sufficient storage space.

  2. Make sure that you are signing in with the correct Microsoft Account.

  3. Verify the file type and file size.

  4. Check if the file is already open in another program or being used by another user.

  5. If you are having trouble opening a picture, make sure that you have the necessary software installed on your device.

  6. Be sure that you meet the minimum system requirements.

  7. Make sure that you have the most recent version of Windows 10.

  8. Verify that File Explorer is up to date.

  9. Make sure your OneDrive app is up to date.

  10. Clear your browser cache and temporary internet files.

  11. Verify your antivirus, firewall, and security software.

  12. Check if a file has been shared with you and try to open it from the OneDrive website.

Powered by BetterDocs