- Check Internet Connection – Make sure that the student and all networked devices have reliable internet connection.
- Verify Permissions – Ensure that the student has been given permission to access the chat feature in the Microsoft Classroom settings.
- Check for App Updates – If the student is using the Classroom app, it may need to be updated to have access to the chat feature.
- Try a Different Device – Have the student try using a different device to ensure that the issue isn’t device specific.