Steps to Troubleshoot Accessing an Application With An Active Directory User Account

1. Confirm User Account Credentials. Check that the user has valid credentials, including proper username, password, and permissions to access the application.


2. Check For Active Directory Access. Ensure the user has access to the application in Active Directory.


3. Check Application Settings. Review the application settings to verify that all user accounts have the required access.


4. Check Device for Windows Updates. Make sure the device is up to date with the latest Windows updates.


5. Repair User Account. If you’ve confirmed the user has proper credentials, access, and settings, but still cannot access the application, attempt to repair the user account.