To troubleshoot synchronization issues with Azure Active Directory, it is important to understand the process and its troubleshooting steps. The following is a list of principles and steps to help you troubleshoot synchronization issues:
- Ensure that all required Azure AD Connect components are running and healthy.
- Learn the basics of, and the roles supported by, Azure AD Connect.
- Check that your firewall isn't blocking required ports for the synchronization process.
- Validate your user domains in the Azure portal and local Active Directory.
- Check server time, time zone, and Daylight Saving Time settings.
- Verify that there are no synchronization errors.
- Verify that no conflicts exist in the synchronized user data.
- Understand the synchronization process and its operations.
- If you run objects through a sync rule, ensure the sync rule is configured correctly.
- Check if synchronization is being handled via a partition container.
- Verify that all necessary objects have been successfully synchronized.